FIMX Network

FIMX Network is a co-operation network formed by notable real estate business organisations. Owners, as well as producers of real estate services and users of premises, have joined FIMX Network. To these operators openness and broad-mindedness are the cornerstones for developing customer oriented real estate services.

BUSINESS ENVIRONMENT FOR VIRTUAL COMMUNITY

FIMX System is a tool for enabling network co-operation. FIMX coordinators manage their own virtual community (section) by the means of this system. These sections form FIMX Network. The coordinator decides to whom and to what extent the rights of the system are granted in single section. The coordinator also organises the use of the system in such a way that no unnecessary information or costs will be generated i.e. information is produced in strict correspondence with the needs of users and maintenance.

Each user of FIMX System is also a member of FIMX Network. In order to operate in the FIMX Network the user will need just one user name and a self-maintained password. Section coordinator will define user’s right for using the profile in each section.

QUALITY AND COST LEVEL DEFINITION AND TRACKING FOR THE UPKEEP AND MAINTENACE OF REAL ESTATE ITEMS

Satisfied users and motivated upkeep and maintenance guarantee the maximum proceeds on a real estate item. FIMX System helps you to produce more effectively directed services in a more cost efficient manner.

By the means of FIMX System owners, administrators, users and maintenance personnel of real estate items agree upon the level and the targets for the real estate services of their objects in network and follow the realisation of these targets in real time.

Operation is target-oriented and aims at better and more efficient service quality and cost management.

The system aims at producing truly customer-oriented services. The best evaluators for the service quality are the users themselves to whom Internet and mobile connections form a channel for commenting on the produced services by comparing them with the set targets. Real estate administrators can follow the realisation of these targets via Internet.

A much larger group of people can receive information about the contents and aims of real estate services as well as participate in the evaluation process.

PROFESSIONAL TOOL FOR MANAGING REAL ESTATE SERVICES

FIMX System covers the whole chain of services all the way form administration to upkeep and, simultaneously, supports the utilisation of flexible subcontracting.

Via Internet users can, for example, send defect notifications, check the contents of their service agreement, follow the realisation of pending works, insert meter readouts etc.

The system includes data of over 45 000 real estate items. There are more than 2 500 000 Helpdesk defect notifications already, and this amount increases with over two thousand new notifications per day. Possible defects regarding real estate items are analysed and service product descriptions for maintenance purposes are developed on the basis of the defect notification database. Service level definition requirements are constantly developed to conform better to the targets set for the service by customers.

Different user groups receive necessary task lists, reports and printouts. Upkeep and maintenance personnel can print out task lists, schedule repairs and other long-term operating plans. By the means of real time reports, owners of real estate items can, for example, follow the activities regarding their objects in real time.

Budgeting, long-term operating plans and lifespan studies are based on constantly updated information. In this way the upkeep and security plans for buildings are kept up to date.

CONSTANT RESULT ASSESMENT IN DIRECTING REALISATION AND TARGET DEFINITIONS

FIMX System can be used everywhere. Via Internet and mobile connections system users possess the possibility to monitor the realisation of the targets for the maintenance and upkeep of their objects when they want and where they want.

FIMX System enables direct customer feedback between the users of premises, owners and service personnel.

FIMX System enables organisations to focus their resources on the relevant areas: comparing different options, setting targets and results tracking. Proceeds and costs can be tailored to premises and users when necessary.

ENTER DATA ONLY ONCE

FIMX System can be connected to other systems including data produced by accounting, financial administration and real estate automation systems that can be connected to FIMX System. Mobile and bar code devices are utilized in collecting and maintaining data.

NO HARD OR SOFTWARE INVESTMENTS

Successful use of FIMX System requires only an Internet browser and a connection or a mobile connection. You can participate in FIMX Network activities by ordering a user name from FIMX coordinator and creating a password.